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Texas Lottery FAQ
FAQ (Frequently Asked Questions)
Questions about your Texas Lottery® Luck Zone Account
Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery Luck Zone on the Texas Lottery website at txlottery.org or to the Texas Lottery App and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your Luck Zone account password.
Q: What should I do if I encounter a problem with the Texas Lottery COWBOYS Promotional Second-Chance Drawings website?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.
Questions About Entries and Tickets
Q: Which scratch tickets are eligible for the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: All non-winning Texas Lottery COWBOYS (Game #1855) scratch tickets that you purchase during the sales period of the game are eligible. One (1) ticket is required per entry.
Q: Can I enter the Texas Lottery COWBOYS Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery COWBOYS (Game #1855) scratch ticket that has not yet been submitted.
Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.
Q: How can I be sure that my internet entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your Enter Now page. If the entry is recorded there, you can be assured that it is in the system.
Q: Can I throw away my tickets after submitting them into the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.
Questions About Winners
Q: What are my chances of winning a prize in the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: Your odds of winning are based on the total number of entries received for the drawing and the total number of entries that you have submitted and the number of prizes being awarded.
Q: I see that I won a Dallas Cowboys Promotional Second-Chance Drawing prize. How can I claim my prize?
A: You will be contacted by the Texas Lottery at the address and/or phone number you provided when you registered for your Luck Zone account. Winners of the “Wild Weekend Packages,” “Draft Party Packages,” “Training Camp Packages,” or the “Pair of Season Tickets” will be mailed a claim form which must be returned by mail or taken to a Texas Lottery Claim Center. A list of all claim centers can be found at http://txlottery.org/export/sites/default/About_Us/Agency_Directory/Clai...
Q: How long will it take for me to receive my jersey prize?
A: After the Texas Lottery receives the certified list of winners, we will contact the Dallas Cowboys and request your prize be shipped directly to your address. The Dallas Cowboys will ship the jersey within ten (10) business days from the date the Texas Lottery submits the fulfillment request. Please allow up to 6 weeks from the drawing date for this entire process.
Q: What will I need when I come to claim my “Wild Weekend Package,” “Draft Party Package,” “Training Camp Package,” or “Pair of Season Tickets” Prize?
A: The person claiming the prize will be required to know their social security number and provide a valid government issued photo I.D. to claim their prize. Other information may be required to complete your claim and will be communicated to you by the claim center staff assisting you during the claims process.
Q: Which home game will I be able to go to if I win the “Wild Weekend Package” Prize?
A: The games available to you are based upon availability of the suites. The Dallas Cowboys will contact you directly to review your options.
Q: I won a cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any participating Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery Claim Center around the state of Texas.
To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to:
Texas Lottery Commission
P. O. Box 16600
Austin, TX, 78761-6600
The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available at http://txlottery.org/export/sites/default/Winners/Claim_Your_Prize/
Q: How long do I have to claim my prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your
Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date.
Call 1-800-37-LOTTO (1-800-375-6886) or visit txlottery.org for more information.