Questions about your Texas Lottery® Luck Zone Account
Q: How do I update my personal information that I submitted when I created my Luck Zone account?
A: Go to the Texas Lottery® Luck Zone and log in using the email address and password that you registered when you created the account. Then click on Update Your Account to go to your player account page and make any needed updates. Click Submit when you are finished.
Q: What should I do if I can't remember my password?
A: Reset your Luck Zone account password.
Q: What should I do if I encounter a problem with the Texas Lottery COWBOYS Promotional Second-Chance Drawing?
A: Click on Feedback to submit your question or problem. We will assist you via return email. The more details you can provide, the better chance we will have of quickly resolving the problem.
Questions about entries and tickets
Q: Which scratch tickets are eligible for the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: All non-winning Texas Lottery COWBOYS (Game #2323) scratch tickets that you purchase during the sales period of the game are eligible. One (1) ticket is required per entry.
Q: Can I enter the Texas Lottery COWBOYS Promotional Second-Chance Drawings more than one (1) time?
A: Yes, you may enter the drawings as many times as you wish. Each entry requires the submission of a non-winning Texas Lottery COWBOYS (Game #2323) scratch ticket that has not yet been submitted.
Q: If I enter a ticket for one (1) drawing, can I enter it for another drawing?
A: No. A ticket can be entered only one (1) time.
Q: How can I be sure that my entry has been submitted?
A: When you submit an entry, a record of it appears at the bottom of your ENTER NOW page. If the entry is recorded there, you can be assured that it has been entered in the system.
Q: Can I throw away my tickets after submitting them into the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: Yes, you may dispose of tickets after verifying that your entry has been submitted.
Questions about winners
Q: What are my chances of winning a prize in the Texas Lottery COWBOYS Promotional Second-Chance Drawings?
A: Your odds of winning will vary based on the total number of entries received for a Drawing, the total number of entries that you have submitted and the number of prizes being awarded.
Q: I see that I won a Dallas Cowboys Promotional Second-Chance Drawing prize. How can I claim my prize?
A: You will be contacted by the Texas Lottery at the address and/or phone number you provided when you registered for your Luck Zone account. Winners of a "Wild Weekend Package," "Exclusive Draft Day War Room Experience," "VIP Training Camp Experience," or "Pair of Season Tickets" will be mailed a claim form which must be returned by mail or taken to a Texas Lottery Claim Center. A list of all claim centers can be found at: https://www.texaslottery.com/export/sites/lottery/About\_Us/Agency\_Directory/Claim\_Center\_Locations.html
Q: How will I be notified if I win a prize?
A: Your name will be listed on the WINNERS page of this website.
Q: How long will it take for me to receive my Autographed Jersey or $100 Dallas Cowboys Pro Shop Gift Card prize?
A: After the Texas Lottery receives the certified list of winners, we will contact the Dallas Cowboys and request your prize be shipped directly to the address you provided when you registered for your Luck Zone account. The Dallas Cowboys will ship the jersey or gift card within ten (10) business days from the date the Texas Lottery submits the fulfillment request. Please allow up to six (6) weeks from the drawing date for this entire process.
Q: What will I need when I come to claim my "Wild Weekend VIP Suite Package," "Draft Day Party Package," "Training Camp Package," or "Pair of Season Tickets" Prize?
A: The person claiming the prize will be required to know their social security number and provide a valid government issued photo I.D. to claim their prize. Other information may be required to complete your claim and will be communicated to you by the claim center staff assisting you during the claims process.
Q: Which home game will I be able to go to if I win the "Wild Weekend VIP Suite Package" Prize?
A: The games available to you are based upon availability of the suites. The Dallas Cowboys will contact you directly to review your options.
Q: I won a cash prize. How can I redeem my prize?
A: Cash prizes up to $599 may be claimed at any participating Texas Lottery retailer. Cash prizes of $600 and above may be claimed at any Texas Lottery Claim Center around the state of Texas.
To claim prizes by mail, please complete back of ticket, sign and mail your winning ticket and completed claim form to:
Texas Lottery Commission
P. O. Box 16600
Austin, TX, 78761-6600
The risk of sending a ticket by mail remains with the player. The Texas Lottery Commission is not responsible for tickets lost in the mail. Claim forms are available at http://texaslottery.com/export/sites/default/Winners/Claim_Your_Prize/
Q: How long do I have to claim my prize?
A: All cash prizes must be claimed no later than 180 days after the end-of-game date. See your Texas Lottery retailer or visit the Texas Lottery website for the end-of-game date.
Call 800-375-6886 or visit texaslottery.com for more information.
Q: How are federal withholding taxes reported and calculated?
A: The Texas Lottery will report a winner of a lottery prize to the IRS once the prize has been claimed, as required under federal law. For U.S. citizens, the federal government requires lottery winnings be reported to the IRS for tax purposes if an individual wins $600 or more and if the winnings are at least 300 times the amount of the per board wager, or the winnings are subject to federal income tax withholding (winnings greater than $5,000).
The tax withholding rate is 24% for winnings, less the wager, that are greater than $5,000. Prize withholdings are calculated on the total amount of gross proceeds (the amount of winnings minus the amount wagered).
If you have questions regarding the tax consequences of winning any Texas Lottery game, including a promotional second-chance drawing, we recommend that you consult with your own accountant or tax advisor. Once a claim is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.
For prizes with values less than $600 a claim form is not required and the value is not reported to the IRS for tax purposes. These prizes will be immediately fulfilled by the vendor upon receipt of the winners list from the Texas Lottery Commission.
Q: Can I change my mind and turn down the prize?
A: You have the option not to claim the prize you have won. In that case the prize will be awarded to an alternate entry. Once you submit a claim form and it is approved, the prize is considered to be claimed, and may not be changed or refused after that point, and tax responsibility will be borne by the prize winner.
Instant-win overall odds: 1 in 3.79 (including break-even prizes). Must be 18 or older to purchase a ticket or enter a promotional second-chance drawing.
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